Safety & Training

Tavol's pre-sales services include:
 Pre sales consultation: Provide professional product consultation and answer customers' various questions about the product.
 Product information provision: Send product information, pictures, brochures, etc. to customers through email, website, and other means to help them fully understand the product.
 Product demonstration: Based on customer needs, conduct on-site or online product demonstrations to showcase the functions and features of the product.
 Solution design: Provide personalized product configurations and solutions tailored to the specific needs of customers.

Tavol's sales services include:
 Order tracking: Provide customers with order status query services to ensure timely understanding of order progress.
 Logistics delivery: Provide safe and efficient logistics delivery services to ensure timely delivery of products to customers.
 Usage training: Provide product usage training services to help customers quickly get started after purchasing the product.
 Installation guidance: For products that require installation, provide detailed installation guidance and necessary technical support.

 

The after-sales service of Tavol's includes:
 Product maintenance: Provide product maintenance services and promptly repair products with quality issues.
 Regular follow up: Regularly follow up with customers through phone, email, and other means to understand product usage and collect customer feedback.
 Technical support: Provide 7x24 hour technical support services to answer technical questions encountered by customers during use.
 Customer complaint handling: Establish a comprehensive customer complaint handling mechanism to promptly address and provide feedback on customer dissatisfaction.

 

 

 

 Troubleshooting and repair: During the use of the equipment, if a fault or problem occurs, will dispatch engineers to the customer's site according to the customer's needs and contract terms to conduct troubleshooting and repair.